Frequently asked questions
Here you will find answers to frequently asked questions about our products and services.
Questions about our products?
For an average office workstation, we assume an electric height-adjustable table, an ergonomic swivel chair, a mobile pedestal if necessary, and a sideboard. 1,200 – 1,600 EUR (without motorized height adjustment by approx. 25 % less).
When making your purchase decision, make sure that the chair has a synchronous mechanism. This means that the seat lowers when you lean back. The backrest counterpressure should be individually adjustable, otherwise the chair must have an automatic backrest counterpressure adjustment. Some chairs have adjustable lumbar support as well as seat depth adjustment. Everything should be easy to operate and intuitively recognizable. To relieve the upper shoulder muscles, we almost always recommend the use of armrests.
We regularly recommend not to fall below the 300€ mark when it comes to an office swivel chair. No matter which product you choose in the end.
Between 600 and 900 EUR, if it should be of good quality.
Depending on the manufacturer, up to 12 years.
Depending on the manufacturer 10 years, usually longer. Ask for it.
Questions about delivery and assembly?
Across manufacturers, one usually speaks of 6 – 8 weeks. If it should become scarce once, one can fall back on fast delivery programs, these could be supplied sometimes in few days. Likewise, you could bridge the time until delivery of the ordered furniture with rental furniture. We also offer this service.
As a rule, delivery and assembly are free.
Depending on the delivery situation and manufacturer, approx. 50 workplaces per day in single-shift operation. 80 in two-shift operation.
We serve residential customers as part of employer-protected home office solutions. Our service is aimed at business customers.
Questions about home office?
Both occupational health and safety and rest periods must be observed. According to Section 5 of the Occupational Health and Safety Act and Section 3 of the Workplace Ordinance, the employer is obliged to carry out a risk assessment of the workplace. This also means that the employee must grant the employer a right of access to the home so that the latter can fulfill its assessment obligations. According to the Working Hours Act (ArbZG), it is mandatory to observe the eleven-hour rest period after the end of the daily working hours pursuant to Section 5 (1) ArbZG. So if you answer e-mails for a few hours around 10 p.m., you may not resume your work until around 10 a.m. the next day. Data protection must also be observed, in particular the General Data Protection Regulation (DSGVO). Secure access to data must be guaranteed.
Questions about acoustics?
Absorb, mask, interrupt, enable retreat. There are different solutions and measures for every sound phenomenon. It’s best to take a look at our online Acoustics Navigator or make a free on-site appointment with our specialists. Go to the Acoustics Navigator here: https://www.hauser.de/produkte/akustik.
Questions about services?
We accompany you through the entire life cycle of your office furniture. Experience shows that the market for used office furniture tends to be oversaturated. Mostly, only little money is paid for classic organizational furniture, even if it is almost new. In the best case, the furniture should then be completely white or gray. Wood decors are more difficult to convey. Excluded from all this is designer furniture of certain brands, such as USM Haller or Vitra. Here there are for individual product lovers who are willing to pay more. Here, too, it is important that the product and the fan first come together. Even if we do not buy furniture, we are happy to help them with the sensible third party recycling, no matter if it is a sale or a disposal point.
Yes, this is possible. Nevertheless, we are happy to advise the commissioning of a planner or consultant with good taste here as well :-).
First of all, we always recommend the use of neutral consultants, architects or interior designers. Within the scope of furnishing projects, we provide a furnishing simulation free of charge with the offer.
Questions about occupational health and safety law?
In Munich, the gross floor area is usually used as the basis for the square meterage calculation; in other cities, the net floor area (NFA) is often used. On average, the gross floor area is about 18 % oversized. Calculate an average of approx. 20 sqm per employee and workstation, including ancillary areas, paths, lounges, etc., depending on the building layout.
The annex to the Workplace Ordinance (Arbeitsstättenverordnung -ArbStättV-) stipulates that work surfaces must be dimensioned in accordance with the work task in such a way that all input devices can be arranged variably on the work surface and that a flexible arrangement of the screen, documents and other work equipment is possible. The work surface in front of the keyboard must allow the heel of the hand to rest on it. More specific information can be found in DGUV Information 215-410 (previously: BGI 650) “VDU and office workplaces – guidelines for design” under Section 8.3.1, where the following can be read about width and depth: “The work surface is an installation and storage surface for work equipment – e.g. screen, keyboard – and work materials – e.g. documents. In addition, it must provide sufficient free space for the user’s hands and arms to rest on and allow him or her to change posture. The depth of the work surface depends on the required viewing distances, the hand/arm rest, the construction depths of the equipment used, and the leg and foot space. A work surface is sufficiently large if its dimensions are at least 1600 mm x 800 mm (width x depth) (Figure 31). Larger work surfaces are particularly necessary for work tasks and work sequences with changing activities as well as for additional work equipment. At workplaces equipped only with a visual display unit, where written material is used only to a limited extent and where no alternating activities are performed, the work surface width may be reduced from 1600 mm to 1200 mm as an exception. The usable work surface must be at least 0.96 m². “The employer has to assess the size of the desk on his own responsibility within the framework of the risk assessment according to § 5 Arbeitsschutzgesetz – ArbSchG in connection with § 3 ArbStättV. In doing so, he must also observe the regulations mentioned. If he chooses a solution other than that specified there, e.g. a smaller desk size, he must ensure the same level of safety and provide sufficient justification for the deviations. When preparing the risk assessment, the employer can be supported by the occupational safety specialist and the company physician.
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